ZOU XOU


Shipping & Returns


Shipping Information

We currently ship within the united states via usps. return shipping on domestics orders is included in the original shipping fee. International orders are shipped via Usps and processed through destination country's postal service. customer is responsible for paying duty/import fees to shipping carrier upon delivery. we are not responsible for uncontrollable customs delays or country import restrictions. Please make sure you are familiar with your country's import regulations before purchasing. Please note, all items are currently made-to-order and take between 2-4 weeks to dispatch from date of order. You will be notified via email and provided with a tracking number when your order has shipped. For international orders, online check out is not available. please email us directly and we will take your order via email. 

usps priority (2-3 days) — $12.65 flat rate

usps international priority (3-5 days)  $65 flat rate

 

 

 

Returns & Exchanges

We want you to be totally happy with your purchase. if you are unsatisfied with your item, we are glad to exchange any full price, unworn, merchandise within 5 days of receipt of your online order. we accept returns for exchanges or store credit only. we do not offer cash refunds at this time. all items that are returned for an exchange must be unworn and have their original packaging. please try shoes on a carpeted surface before use. shoes with marked or scuffed soles will not be accepted. Please note, exchanges are subject to availability and may require 2-4 weeks to be delivered. customer is responsible the cost of shipping the exchanged item.  please contact us at info@zouxou.com with return/exchange in the subject line before initiating a return. items shipped back to us without initiating a return/exchange request via email are done so at the customer's own risk. We will not assume responsibility for lost packagesfor additional questions regarding returns and exchanges please contact us via email at info@zouxou.com.